FAQ

I received a notification that a check-in is available. When I go to the app, it shows me a screen that says the check-in is no longer available even though I went there within the 10-minute window!

The most common reason for that issue is how people navigate to Mind Window. When you receive a notification, make sure to click on the notification itself as opposed to clicking on the Mind Window app icon or accessing Mind Window from the screen of open apps.

Accessing check-ins by directly navigating to the app are being added in and will be available in our next update.

I heard a notification from Mind Window, but I wasn’t at my phone. Now that I have it, the notification is gone. How do I get to the check in?

If a notification is no longer available on your screen, you can usually see past notifications in the lock screen of your phone or by swiping down from the top. If you click on the notification within 10 minutes of it firing, you should find that the check-in is available.

I am receiving too many notifications!

If you can’t answer a notification due to other obligations, it’s ok to skip them here and there! Mind Window sends 6 notifications per day. Although having participants answer all the check-ins (6 per day) would give us the most sound data, we recognize that answering them all might be difficult for many users. We hope that most users are able to answer at least a few per day with a target of around two-thirds of the available check-ins being optimal.

How long should I use Mind Window?

You’re free to use Mind Window for as long as you like! Since Mind Window is a research app, we encourage participants to use it regularly for 10 to 14 days. That amount of time will provide some consistent data to get after the questions the Mind Window project is trying to address. It will also provide you with some meaningful statistics about your thoughts and feelings.

I can’t create an account. It gives me an error that says “Can’t create that username.”

When you create a username, for your Mind Window account, make sure that it is a single word or phrase. You can have numbers and special characters ( ! # $ % & ' * + - / = ? ^ _ ` { | ) but it cannot contain the ‘@’ sign or spaces.

If you receive a message that the user name is in use, then you will have to select a different username.

The home screen says “Not enough data.” Is something wrong?

Not at all! That message relates to Mind Window’s ‘word cloud’ feature. When you type information into the free-response section of a check-in (the last screen – where you can type anything you want), Mind Window will gradually add up the words you use so that you can see the ones that are mentioned frequently. This does take a small number of responses before something will show, however. The more frequently you add in free-responses, the faster the word cloud will grow.